Terms of service PosMasr Cloud
Print1. The service
PosMasr Cloud is an online point-of-sale service for shops: the web app at app.posmasr.com, the PosMasr Cloud app that runs on the till computer, and the servers behind them. It is provided by [company name] (licence [trade-licence number]), [address], United Arab Emirates — "we" in these terms.
We also sell PosMasr for Windows, a program that runs on one till PC with a one-time licence. The section "The desktop program" below covers it.
By opening an account, buying a licence or using the service you agree to these terms and to our Privacy policy. If you are signing up for a shop or a company, you confirm that you may bind it to these terms.
2. Your account
You sign up with a working e-mail address; sign-in codes go there, so keep it current. You are responsible for everything done through your account and through the users you invite, and for the till passwords you give your team.
You must be at least 18 years old. Tell us right away if you think someone is using your account without permission.
3. Plans and prices
The service is sold as a subscription, paid monthly or yearly, in one of five plans:
- Basic — 499 EGP a month
- Cashier — 999 EGP a month
- Shop — 1,999 EGP a month
- Business — 2,500 EGP a month
- Chain — 5,000 EGP a month, plus 750 EGP a month for each extra branch
Every plan can also be paid yearly: twelve months for ten times the monthly price, paid in advance for the year. That is two months free.
Discount codes: a valid code, entered at sign-up or on the Billing pages before paying, gives the discount it states — on the plan, extra branches and add-ons alike — for the number of paid months it states, counted from the first payment that uses it (cancelling and coming back does not start them again); the full prices apply after that. One code per shop (an invitation code from another shop can still be added next to it: it gives a free month of credit instead of a second discount). A code may be limited to some plans, to new subscriptions, to a period or to a number of shops, and we may end a code; a code that ends does not change the discount a shop already has.
Prices are in Egyptian pounds and are the prices you pay. What each plan includes (tills, users, branches, features) is listed on the plan page inside the app; that list is part of these terms.
We may change prices. A change applies from your next billing period (month or year) after we tell you by e-mail at least 30 days ahead; a period you have already paid keeps its price. If you do not want the new price, cancel before it starts.
4. Free trial
A new account gets 14 days of the Business plan free, with no card and no obligation. If you choose and pay for a plan during the trial, you keep the trial days you have left: the paid period starts when the trial ends.
When the trial ends without a paid plan, the account becomes read-only: you can still see and export your data, and choosing a plan brings it back to life. Nothing is charged unless you choose a plan.
5. Payment and renewal
Online plans are paid in advance, monthly or yearly. You can pay by card through Stripe — we never see or store your card number — or by bank transfer / InstaPay using the reference shown on the payment page.
A subscription paid by card renews automatically at the end of each period — every month on a monthly plan, every year on a yearly plan — until you cancel it from the Billing page. A bank transfer pays for the period it covers (a month or a year); you pay again for the next one. Your invoices are on the Billing page.
If a payment is late, a short grace period follows; after it, the account is read-only until it is paid. Selling and other changes resume as soon as the payment arrives.
6. Refunds
Refunds — including the 14-day money-back on your first payment — and outage credits are described in our Refund policy (/legal/refunds), which is part of these terms.
7. The desktop program
PosMasr for Windows is a separate program that runs on the till PC itself. It is sold as a one-time licence, not a subscription: you pay once, and the licence is yours for good on that PC. The price is shown on posmasr.com. Prices are in Egyptian pounds and are the prices you pay.
One licence is activated on one computer. Moving a licence to another PC, for example when you replace the computer, is done through support.
You can try the program free for 7 days on your PC before you buy. The 14-day money-back of our Refund policy applies to a licence; after a refund the licence ends and its key may no longer be used.
The sections of these terms about the online plans, their payment and renewal, fair use and availability do not apply to the desktop program; the rest of these terms do.
8. Acceptable use
Use the service for your own shop or shops and within the law. You must not:
- try to break into, overload or disrupt the service or other customers' accounts
- copy, resell or share access to the service with people outside your shop
- reverse-engineer the software beyond what the law allows
- use the service for fraud, money laundering or anything illegal
You are responsible for the legal and tax obligations of your own sales, such as issuing correct receipts and sending e-receipts to the Egyptian Tax Authority when the law requires it. The service is a tool; you remain the seller to your customers.
We may suspend an account that breaks these rules after telling you, or immediately when the breach harms the service or other customers.
9. Fair use of the online menu and shop
The online menu, the table ordering and the online shop are meant for one shop's normal guests. Each month and for each shop the fair use is:
- Business plan: 50,000 page views of the menu and shop pages and 1,500 online orders
- Chain plan: 150,000 page views and 5,000 online orders for each branch
- The menu, table-QR or online-shop add-on of the Cashier and Shop plans: 20,000 page views and 500 online orders
Past these numbers nothing stops: your pages keep working. We tell you by e-mail and may talk with you about the plan that fits your traffic. We change these numbers only with notice, as described under "Changes to these terms".
Printed table QR codes (Chain plan): one printed set for each branch each year, up to 40 codes, is included. More codes or a reprint are quoted before we make them.
10. Availability and support
We work to keep the service running around the clock, but we cannot promise it will never be interrupted. We announce planned maintenance when we can. The PosMasr Cloud app keeps selling while the internet is down and sends the sales when it returns.
If the service is unavailable for more than 24 hours in one billing month, you get a pro-rata credit as our Refund policy describes. Support is available through posmasr.com and the Help page inside the app.
Help without a code: when you ask for help, our support staff can open your account and fix simple things — products, prices, categories, pictures, stock, the receipt, printer and tax settings, tables and the menu — without you reading them a code. They can never touch billing and payment, users and passwords, exports or deletion. Every change goes on your activity log, and you get an e-mail listing the changes when they finish. This is on unless you turn it off under Help → Support → «Allow PosMasr support to help me without a code». Bigger jobs still need a one-hour code that you give.
11. Your data
The data you put into the service — products, sales, customers, users, settings — belongs to you. We use it only to run the service for you, as our Privacy policy explains.
You can export a full copy of it at any time from Settings → Data, and you can ask us to delete your account. After a deletion request we keep the data for 7 days in case you change your mind, then delete it. We keep daily backups so that a failure on our side does not lose your sales.
12. Ending the subscription
You can cancel at any time from the Billing page. Cancelling stops the renewal: the service continues until the end of the period you have paid for (the month, or the year on a yearly plan), and the account then becomes read-only. Export your data before you leave; the data of an account that stays cancelled or unpaid is deleted 90 days later.
We may end this agreement with 30 days' notice by e-mail, or immediately if you break these terms. If we end it without a breach on your side, we refund the unused part of the period you paid for.
13. Limits of liability
The service is provided as it is. As far as the law allows, we are not liable for indirect losses such as lost profit, lost sales during an outage, or data you entered wrongly. Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim.
Nothing in these terms excludes a liability that the law does not let us exclude.
14. Governing law
These terms are governed by the laws of the United Arab Emirates. If we have a dispute, we will first try to settle it by talking; failing that, the competent courts of the United Arab Emirates decide.
15. Changes to these terms
We may update these terms; the date at the top of this page says when. We announce a change that matters to you by e-mail at least 30 days before it applies. Using the service after that date means you accept the new terms.
16. Contact
[company name] (licence [trade-licence number]), [address], United Arab Emirates. Legal notices: legal@posmasr.com. Support: posmasr.com and the Help page inside the app.
Company details
- legal@posmasr.com
- Phone and WhatsApp
- +20 100 011 9878
See also: Privacy policy Refund policy Company details
